How do I make a return?
We offer returns on all orders returned within 14 days of receipt. A charge of €3 will be deducted from your refund to cover the cost of postage using this service. You won't pay anything when sending back the parcel.
Please note that the option to return via An Post is only applicable to orders placed within the Republic of Ireland.
Once returns are received, your refund will be issued within 5-7 working days.
How to make a return via An Post
You will receive a peel off returns label with your order. Simply follow the instructions below -
1. Peel off the returns label at the bottom.
2. Place the returns label on your parcel.
3. Return your parcel at your local Post Point agent or An Post office.
For your nearest Post Point agent office please see: http://www.postpoint.ie/find-a-postpoint/
You can also track your return to us by going to the following link and entering your tracking number listed on the label: https://track.anpost.ie/
If you have lost your returns label you can go to the following link to print a new one and obtain a new returns tracking number:
You can also create a returns label via Return Pal app:
There is a pick-up option available for Dublin area only. This is at an extra cost paid by the customer directly to An Post.
We hope you will be completely satisfied with any product purchased from iCLOTHING, however we understand if this is not always case. If you wish to return an item to us, we aim to make it as quick and convenient as possible.
All orders are protected by a 14 Day Moneyback Guarantee in accordance with the distance selling regulations, this guarantees a full refund if the item is returned unused with tags still intact and in their original packaging or repackaged securely in replacement packing if unavailable.
Items returned after the 14 day period will not be accepted and resent back to the original delivery address.
Any item that is soiled and/or damaged (including excessive odour of perfume or smoke) will not be refunded and will be resent back to the original delivery address.
For hygiene reasons the following items will not be accepted back: Underwear, Tights, Earrings, Swimwear, Bodysuits and Beauty Products.
All items properly returned under this policy are eligible for a refund. The full purchase price (original shipping fee excluded) will be credited when iCLOTHING has received and processed your return and it passes inspection.
For returns from other all other countries please complete the returns form enclosed with you parcel and send it with your parcel to our below address. Goods should be returned via a traceable service to reach us on or before the return date (it is advisable to make a note of any tracking numbers or proof of postage in case they are required).
Western Business Park